FAQs
Shipping Information
Where do you ship your products?
We ship to the USA, Canada, Australia, the UK, most European countries, and various Asian countries. For the rest of the world, we also offer shipping services.
How long does shipping take?
Shipping takes approximately 5-9 business days for orders to the USA, Canada, Australia, the UK, Europe, and Asia. For other regions, it may take 10-20 business days.
What happens if you are unable to ship to my location?
If, for any reason, we cannot ship your product, we will contact you via email to notify you and provide further assistance.
Do you offer free shipping?
Yes, we offer free shipping on all orders.
Returns and Warranty
What is your return policy?
We offer a 90-day money-back guarantee. If you are not happy with the results of our products, you can return them within 90 days for a full refund, no questions asked.
Do your products come with a warranty?
Yes, all our products come with a 1-year warranty. If you encounter any issues, please reach out to us for support.
Product Information
What types of products do you offer?
We offer a range of skincare devices, including high-frequency devices for skin rejuvenation and acne treatment. Our best-selling product is the Bash Glow Facial Therapy device.
How does the Bash Glow Facial Therapy device work?
The Bash Glow Facial Therapy device uses advanced light therapy technology to improve skin texture, reduce acne, and promote a radiant glow. It works by delivering gentle pulses of light to stimulate skin repair and rejuvenation.
How long will it take to see results?
Results vary depending on your skin type and the severity of your skin concerns. Most customers start noticing improvements within 2-4 weeks of consistent use.
Is the device safe to use?
Yes, our devices are safe and designed for home use. They are tested to meet high safety standards. However, if you have any pre-existing skin conditions, we recommend consulting with a dermatologist before use.
General Questions
Do I need to use any special products with the device?
For best results, we recommend using the device on clean, dry skin. You may follow up with your regular skincare routine after treatment.
How often should I use the device?
For optimal results, we recommend using the device 3-5 times a week. Consistency is key to achieving the best outcomes.
Can I use the device on sensitive skin?
Yes, the device is suitable for sensitive skin. Start with the lowest intensity setting and gradually increase as your skin adjusts.
What if I’m not satisfied with my purchase?
If you’re not satisfied, you can take advantage of our 90-day money-back guarantee. Simply return the product, and we’ll issue a full refund.
Do you provide instructions on how to use the device?
Yes, all our products come with a detailed user manual to guide you through the setup and usage process. We also offer tutorial videos on our website for additional support.
Can I use the device with other skincare treatments?
Yes, our devices are compatible with most skincare treatments. However, avoid using it on skin treated with harsh chemicals or active ingredients immediately before or after use.
Additional Information
Are your devices environmentally friendly?
Yes, we are committed to sustainability and design our devices with environmentally friendly materials.
Do you offer customer support?
Absolutely! Our customer support team is here to assist you with any questions or concerns. Feel free to reach out via email support@bash.com.co